New Partnerships with Brightpearl and Happy Returns Streamline Operations and Returns for Ruby Has Clients

Ruby Has Fulfillment recently announced new partnerships with Brightpearl and Happy Returns. All three companies have a strong history of providing technology enabled services that support operational agility for DTC brands. The strategic partnerships build on Ruby Has’ strategy to offer clients best-in-class solutions to meet the demands of the rapidly changing retail landscape.

“We are thrilled to partner with two amazing companies that work as hard as we do to help DTC brands grow,” says Matt Carpentieri, vice president of global partnerships at Ruby Has. “We share the same vision to go above and beyond for our clients every day and look forward to offering our clients increased efficiency to power their supply chain operations.” 

Meet Brightpearl 

Brightpearl is a digital operations management system (OMS) built for omnichannel retail operations. This top-of-the-line platform enables online merchants to centralize and manage all post-purchase functions in one place, including order and inventory management, customer relationship management (CRM), financials, POS, and data analysis. The system integrates with Ruby Has’ Warehouse Management System (WMS) to give Ruby Has clients end-to-end, real-time visibility and control over core operations. Both systems are designed to support operational agility, enabling online merchants to efficiently grow their businesses and swiftly respond to changing markets.

“As ecommerce brands scale operations to meet increasing demand, fulfillment complexity can distract them from focusing on offering an exceptional customer experience,” said Stuart Pick, vice president of global strategic alliances and partnerships at Brightpearl. “Partnering with Ruby Has enables our merchants to fulfill more orders faster, and from more locations. Our customers love the increased accuracy, reduced fulfillment costs, and speedy delivery times that Ruby Has offers.”

Meet Happy Returns

Happy Returns is a returns platform and reverse logistics provider that was recently acquired by PayPal. The partnership gives Ruby Has clients a comprehensive returns solution that not only automates the process, but also reduces costs. Shoppers are directed to a branded returns portal on the merchant’s website, where one-click exchanges are encouraged. This not only provides a better customer experience, it reduces the merchant’s overall return rate. The platform integrates with Ruby Has’ returns processing system, authorizing return labels for improved efficiency and visibility throughout the process.

“We are excited to partner with a world-class fulfillment provider in Ruby Has,” said Andrew Pease, senior director of growth for Happy Returns at PayPal. “The partnership and integration will allow us to better serve our mutual clients, making returns beautiful for both merchants and shoppers.”